We would like to give you the best contact details to go through for the following queries. This will enable you to be directed to the correct person for your query and lower the high volume of telephone calls to reception.
PLEASE NOTE THE PROCEDURE IS FOR YOU TO SPEAK TO YOUR CHILD’S TUTOR IN THE FIRST INSTANCE. IF YOUR CONCERN / ISSUE CAN NOT BE RESOLVED THEN THE HEAD OF YEAR WILL LIAISE.
QUERY REGARDING YOUR CHILD
Please email your child’s tutor who will then reply via email or telephone. All staff emails are their initial and surname followed by @5acreshighschool.co.uk
(for example, John Smith would be email@example.com)
If you have a query regarding Maths, English or Science homework please email your child’s teacher direct. Emails can be found on the Teacher Contact List on the school website.
If you have a query regarding why the detention was set please e-mail your child’s tutor or the teacher who set the detention.
ALTERNATIVE PROVISION (AP)
If you have been sent a text letting you know your child has been placed in the Alternative Provision, please await the member of staff to call you explaining why this has happened. Staff may call you after the school day due to teaching commitments.
Any other queries’ can be emailed to firstname.lastname@example.org
Please report your child’s absence by dialling 01594 832263 and selecting Option 1
You can also report absences via the MyChildAtSchool (MCAS) app. More information here.
Please dial 01594 832263 and select Option 1 to inform the school that your child has a medical appointment. Please take a photograph of the appointment card / letter and email this to email@example.com
Please dial 01594 832263 and select option 4 or dial 01594 738402
We have dedicated members of staff for each Key Stage who work with our Heads of Key Stage to provide pastoral support. They can also be available to take pastoral-related queries between 3:30 and 4pm.
Mrs K Toulson - Pastoral Lead KS3
01594 832263 ext. 5545
Miss T Brooke - Pastoral Lead KS4
01594 832263 ext. 5529